FAQ

1. Do you ship across Canada?

Yes, we ship across Canada. Delivery typically takes 2–7 business days depending on your location.

For customers in London, Ontario, we offer local delivery options:
$5.99 – Delivery after business hours
$10.99 – Express delivery within approximately 3 hours (during operating hours)

Delivery times may vary depending on order volume and availability.

2. How long does it take to process my order?

Orders are usually processed within 1–2 business days.

For local delivery orders in London, Ontario, orders may be processed and delivered on the same day, depending on the selected delivery option, order time, and availability.

3. Do you require age verification?

Yes. You must be of legal smoking age in your province to purchase from our website. Age verification may be required at checkout.

4. Can I return or exchange products?

Due to the nature of our products, all sales are final. However, defective items may be eligible for exchange. Please contact us for assistance.

5. Are your products authentic?

Yes, we only source products from trusted suppliers to ensure authenticity and quality.

6. What products do you offer?

We offer a range of vaping products including disposable vapes, pod systems, e-liquids, and accessories.

7. Do your products contain nicotine?

Some products may contain nicotine, which is an addictive substance. Please check product descriptions for details.

8. How can I contact customer support?

You can reach us via email or through our contact page. We aim to respond within 24 hours.

9. Who should not use these products?

Our products are intended for adult users only. They are not suitable for minors, pregnant or breastfeeding individuals, or non-smokers.